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Party Rental Policies
HOW DOES PRICING WORK? Most prices are quoted for a one day rental.
If equipment is being used for a longer period, usually a special
rate is applied. Rates are based on whether items are used or not
and are subject to change without notice. Pricing does not change
once you've received your confirmed order.
DO I NEED TO MAKE A RESERVATION AND WHEN?
Early planning ensures product availability. A deposit is required
for all reserved equipment. This deposit is your assurance that
the items reserved will be available on the day you request. We
accept reservations at any time with a paid deposit.
HOW DO I PAY?
Payment is due for reservation deposits and before items are released
to a customer. We accept cash, Visa, MasterCard, Discover and local
personal checks with a valid drivers license.
WHAT IS A RESERVATION DEPOSIT?
Reservation deposits are quoted on a per order basis. Generally,
that deposit amount is 25% of the order total. Minimum deposits
are $10.00 . Any payments on a reservation will be applied as payments
to the rental contract. Refer to changes & cancellation policies.
All are considered nonrefundable.
WHAT ABOUT CANCELLATIONS?
If an order is canceled 14 days prior to the scheduled date of delivery
or customer pickup, the deposit will be refunded. The exception
is tent/canopy rentals, large party equipment orders, subrental
deposits paid out, special order items, linens or merchandise ordered,
and any professional services rendered by American Rent-AII or our
vendors.
WHAT ABOUT CHANGES TO MY ORDER? All final counts on equipment are
due 48 hours prior to schedule date Late additions are gladly accepted
but are subject to availability and may incur an addition charge
if your order is packed, loaded or already en route. Every effort
will be made to meet your request.
IS THERE A CHARGE FOR DELIVERY/PICKUP? Delivery/pickup service
is available at an additional charge. The rates are based on delivery
address and amount & type of equipment during our normal business
hours. Standard delivery/pickup charges are for a tailgate drop
off. Additional charges may be incurred for specific floor or areas,
difficult accesses, out-of-normal business hours delivery/pickups
and any additional delivery/pickup service requested. The exception
to delivery/pickup charges are party tent orders' generally delivery/pickup
service is included in our quoted price. Large party equipment rentals
with tents may incur an additional labor charge.
WHAT TIME OF DAY WILL MY ORDER BE DELIVERED / PICKED UP? Each of
our trucks have many stops during one day. Schedules are completed
24 hours prior. You must be able to receive and/or release your
order between the hours of 8AM - 6PM. If you will not be home, please
call our office with instructions as where the merchandise is to
be left. If you are not at home and we have no instructions it will
cause a delay and extra cost. Therefore, it is most important that
all delivery and pickup instructions be placed with our party consultants
at the tune you place your order.
WHAT CAN I EXPECT ON DELIVERY DAY? Our delivery personnel are instructed
to deliver items in an organized, safe and professional manner.
All items will be neatly stacked in a mutually convenient place.
Per your contract, fence will be erected contracted and indicated
on a party layout. And any tables & chairs and other equipment
stacked under the tent. Special containers are provided for china,
glassware, silver & food service items to ensure that your items
are sanitized, undamaged and table ready. All items must be available
to us in the same manner they were received to avoid extra charges.
Customer must report any discrepancies or shortages of equipment
upon receipt of the equipment or prior to the equipment's use. You
wit be asked to sign receipt for the equipment and make payment
for a balance due.
WILL MY RENTAL EQUIPMENT BE SET UP AND TAKEN DOWN? Set up and take
down services are available at an additional charge. These arrangements
MUST be made in advance of delivery and pickup.
WHAT IS MY RESPONSIBILITY FOR RENTAL EQUIPMENT? Responsibility
for equipment remains with the renter from time of receipt to time
of return. Tables and chairs should be knocked down, stacked and
ready for pickup. If our pickup crew has to teardown labor you will
be charged $25.00 per man hour for this service. All equipment is
to be secured to avoid theft and protected from damages that can
be caused from weather and other sources. All china, glassware,
silver & food service items should be rinsed food-free and repacked
in the same containers in which they were received. Linens should
be refuse-fee and dry to prevent staining and mildew. A laundry
bags if provided should be used for soiled linens. If not, wrap
your linens in a large tablecloth or stack in a pile for return.
Mildewed linens resumed in plastic bags will be charged to the customer
at replacement cost.
WHAT IF SOMETHING IS BROKEN, DAMAGED, OR MISSING? We do charge
for missing, broken, damaged and weather damaged equipment Be sure
equipment is secured and protected from the weather. Wood tables
can warp from rain; chairs, linens, white umbrellas, etc. can soil/stain
from rain, food, decorations, tree & bird droppings, etc. We
do offer damage waiver as an optional rental feature. This waiver
relieves the renter of liability for accidental damages to certain
rental items This fee is 10% of the rental charge. Discuss with
our paty consultants which items are covered why damage waiver.
All items with damage waiver that are damaged or broken MUST be
resumed to American Rent-AII. MISSING ITEMS WILL NOT BE COVERED.
The damage waiver fee is not refundable. |
